Update 11/05/2020

 

Open for Click & Collect and Online Orders

8 weeks ago we were told as a pet shop we could remain open, we as a family run business made the decision that the safest way to remain open was to ask customers to use our website for click & collect and home delivery services and to not allow customers in the store for browsing.
 
We are now being told Garden Centres can open from Wednesday.
At this time we still feel for the health & safety of our staff and our customers, the best way to do this is to continue with our current policies and to ask our customers to continue to use our online services as they have currently been doing.
 
We hope our customers understand that this decision has been made with the health & safety of our staff & customers as our priority, and we look forward to seeing you all again soon, when it is safe to do so.
 
Our dedicated team are still on hand if you need advice on your pets or have questions regarding your order.
 
Thank you all for your continued support at these difficult times and stay safe.
 
For information please visit: www.portonaquapet.co.uk

Our Store

At this time we are open, but we are asking customers use our click & collect service.

To place a click & collect order select the collection option before adding the items to your basket, process your payment and complete your transaction.

You will then receive 2 emails:
1. The first email will be to confirm we have received your order.
2. You will receive a second email once we have your item/s ready for collection.

We aim to have orders placed before 11am ready for collection after 3pm on the same day. (This does not include Bank Holidays or Public Holidays) And within our stores normal opening times. If we are unable to fulfil your order you will be notified at the soonest opportunity.

At this time we are trying to process all click and collect orders as a priority, so if you order after 11am we will do our best to still get this ready for you on the same day.

Please do not travel to collect your order until you have received your email confirming that your order is ready for collection. You will need to bring the Ready for Collection email and photo ID with you. You cannot collect your order until you have received this email. This email can be printed or presented on a mobile phone or tablet. We will hold your order for up to 7 days for you to collect from the designated collection day.

Before you travel to the store, please ensure you have the following with you:
1. Your ‘Ready For Collection’ email.
2. Your photo ID, this must match the details on your order.

Delivery Information

Please be aware that at this time our couriers are experiencing delays due to the high quantity of shipments being received, you will still be able to track your order but your tracking may not be updated at every step. At this time the delivery service guarantees have been suspended by our couriers, this means that we will still send your parcel/pallet out on either a next day service or book in service, but the time frame of this service is not guaranteed by our couriers.

Livestock

Unfortunately at this time we are not able sell livestock.