Open for Limited Customers In Store
Click & Collect and Online Orders Still Available
We are allowing a limited amount of customers in our store to make purchases, unfortunately at this time our Sharkbite Café is closed.
We are selling fish and livestock.
Please be aware that livestock areas have restricted access and you maybe required to wait until a member of staff is free to assist in the livestock areas.
We are asking customers to wear a face covering in all indoors and outdoors areas of the store.
We request that browsing is kept to a minimum.
Where possible solo shoppers are preferred or small family household groups.
Our Click & Collect and Home Delivery services are continuing and we will continue to prioritise Click & Collect orders, so if you order after 11am we will still do our best to get this ready for you on the same day.
Our dedicated team are still on hand if you need advice on your pets or have questions regarding your order.
Thank you all for your continued support at these times.
Click & Collect
To place a click & collect order select the collection option before adding the items to your basket, process your payment and complete your transaction.
You will then receive 2 emails:
1. The first email will be to confirm we have received your order.
2. You will receive a second email once we have your item/s ready for collection.
We aim to have orders placed before 11am ready for collection after 3pm on the same day. (This does not include Bank Holidays or Public Holidays) And within our stores normal opening times. If we are unable to fulfil your order you will be notified at the soonest opportunity.
At this time we are trying to process all click and collect orders as a priority, so if you order after 11am we will do our best to still get this ready for you on the same day.
Please do not travel to collect your order until you have received your email confirming that your order is ready for collection. You will need to bring the Ready for Collection email and photo ID with you. You cannot collect your order until you have received this email. This email can be printed or presented on a mobile phone or tablet. We will hold your order for up to 7 days for you to collect from the designated collection day.
Before you travel to the store, please ensure you have the following with you:
1. Your ‘Ready For Collection’ email.
2. Your photo ID, this must match the details on your order.
Please be aware that at this time our couriers are experiencing delays due to the high quantity of shipments being received, you will still be able to track your order but your tracking may not be updated at every step. At this time the delivery service guarantees have been suspended by our couriers, this means that we will still send your parcel/pallet out on either a next day service or book in service, but the time frame of this service is not guaranteed by our couriers.