Delivery Information

Same Day Dispatch As Standard

Here at Porton Garden Aquatics & Pets we know the importance of a speedy delivery.

We aim to dispatch all in stock orders received before 11am, Monday – Friday, on the same day. Orders are not dispatched on Saturdays, Sundays or English public holidays.
This only applies to Mainland UK addresses and excludes *Special UK Areas, #UK extended areas.

At Porton Garden Aquatics & Pet most of our products, unless otherwise stated, fall into the following delivery price brackets:

Standard Delivery From


Large/Fragile Delivery From


Pallet Delivery From


Our delivery prices and speeds vary depending on the size and weight of the items that you purchase and your delivery address.
Orders that exceed the size/weight or volume limits set by our couriers for each service may incur delivery charge adjustment or changes to the delivery service used.

To get an accurate delivery price for your order, simply add the items you wish to purchase to your basket, proceed to the checkout and complete your delivery address.

Standard Delivery

This is a next working day delivery service as standard and is fully tracked.
Working Day is defined as Monday to Friday and does not include bank holidays.
Orders must be received by 11am to receive Next day delivery.

Standard Next Working Day delivery service is only offered to mainland UK (Zone 1). Mainland UK consists of England, Wales and Scotland, excluding Highlands and Islands.

Some zones, as specified by our courier, do not have next day service available to them.
If you are not sure you are in Zone 1 then please check here to see what services are available for your postcode.

Items being shipped to zone 2 & 3 are subject to additional delivery charges.

Zone 1
England, Wales and parts of Scotland, excluding Highlands and Islands.

Zone 2
The Highlands, Islands of Scotland & Isle Of Wight – Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, PO30-41.

Zone 3
Northern Ireland, Isle of Man and Isles of Scilly – Postcodes BT, IM, TR21-25.

Please Note:
Channel Islands is classed as an International destination in line with our couriers zones.

Large/Fragile Delivery

Large/Fragile Delivery allows us to send out large or fragile items through our standard delivery service. With all the benefits of the Standard Delivery Service.

Large/Fragile Delivery are subject to the same zone restrictions mentioned above for the Standard Delivery Service.
If your delivery postcode is outside of mainland UK as stated by our courier, this service may be subject to longer deliver times and possible surcharges.
Please click here to check if the Large/Fragile Delivery Service is available for your postcode.

Pallet Delivery

Items that are sent via our Pallet Courier are subject to different Zones to our standard delivery, please click here to see a list of these Zones and any surcharges.

All pallet deliveries need to be booked in, so customers will receive a confirmation call from our courier to arrange a convenient day and time for the delivery.
No pallet deliveries will be attempted until a delivery day has been booked in with the customer.

Please Note:
Pallet deliveries are curbside delivery only.

We cannot accept claims for damages once you have inspected and signed for your goods.
It is therefore essential that you are satisfied that your goods are in good condition at the time you take delivery.

Surcharges are per pallet, if you are unsure how many pallets your order includes please contact us for a delivery quote on 01980 611116.

FREE Delivery

Many of our products are offered with FREE DELIVERY!
Items on Free Delivery will still be subject to the above guidelines regarding the delivery service.

Please Note:
Free delivery is only applicable to products specified, and orders with multiple products and delivery charges will be charged the one delivery charge at the higher bracket.

We Require A Signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order. We will not be held responsible for the cost of re-delivery if you are unable to sign. Please contact us with an alternative delivery address immediately after you purchase the item if necessary.

It is the buyer’s responsibility to provide us with the correct address at the time of purchase as we process our orders promptly and changes cannot be made once the order has been processed.

Order Tracking

When your item is dispatched, you will receive an email or text notification from our courier.
They will also send you a tracking number that you can use on their website to see where your order is.

Parcelforce: Enter your reference number (usually 9 – 14 characters) on the Parcelforce Track & Trace page.
Palletways: Enter your reference number (usually 11 digits) on the Palletways Track & Trace page.

Receive Text Alerts

If you provided us with your mobile number, our couriers will keep you updated with the status of your delivery you will also receive an alert you on the day of delivery so that you don’t forget.

Buy in Store Only Items

Some items may be shown as ‘Buy in Store Only’. This is usually due to the fragility, size or nature of the product. It may be that we are able to send these items using an alternative courier, please contact us for a quote.

Alternative services

Although Parcelforce and Palletways are our preferred carriers, we may occasionally dispatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.

International Delivery

At this time we do not offer a delivery service to addresses outside the UK.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
If your order arrives on a pallet it is essential that you are satisfied that your goods are in good condition at the time you take delivery.
We cannot accept claims for damages once you have inspected and signed for your goods.