/Delivery Info
Delivery Info 2017-11-05T14:46:13+00:00

Delivery Information

Same day dispatch as standard

Here at Porton Garden Aquatics & Pets we know the importance of a speedy delivery.

We aim to dispatch all in stock standard delivery orders received before 11am, Monday – Friday, on the same day. Other orders are dispatched on the next working day. This only applies to Mainland UK addresses and excludes *Special UK Areas, #UK extended Areas pallet and oversize delivery items as outlined below.

Working Day is defined as Monday to Friday and does not include bank holidays. Orders must be received by 11am to receive Next day delivery.

At Porton Garden Aquatics & Pet we try to keep our delivery costs fair and transparent and so most of our products, unless otherwise stated, fall into the following delivery price brackets:

Standard Delivery

£395

Large Delivery

£1995

Pallet Delivery

£2995

Standard Delivery to UK, Isle of Man & Channel Islands.

We offer several delivery services and the delivery charge will be displayed to you when processing your order and payment.

Standard Next Working Day delivery service is only offered to mainland UK (Zone 1). Mainland UK consists of England, Wales and Scotland, excluding Highlands and Islands.

Some zones, as specified by our courier, do not have a 24 hour service available to them. If you are not sure you are in Zone 1 then please check here to see what services are available for your postcode.

Items being shipped to zone 2 & 3 are subject to additional delivery charges.

Zone 1

England, Wales and parts of Scotland, excluding Highlands and Islands.

Zone 2

The Highlands, Islands of Scotland & Isle Of Wight – Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, PO30-41.

Zone 3

Northern Ireland, Isle of Man and Isles of Scilly – Postcodes BT, IM, TR21-25.

Please note that Channel Islands is classed as an International destination in line with our couriers zones.

Heavy Items, Large, Multi Item Orders

Oversized Delivery can refer to large items going via our normal courier as well as item going via our Pallet courier.  For larger, multi item orders and oversize items such as 50 litre bags of soil, your order may incur a surcharge based on weight which will be added and displayed at checkout.

All pallet deliveries need to be booked in by our courier, so customers will receive a confirmation call to arrange this.
No pallet deliveries will be attempted until a delivery day has been booked in with the customer.
Pallets are curbside delivery only.

We cannot accept claims for damages once you have inspected and signed for your goods.
It is therefore essential that you are satisfied that your goods are in good condition at the time you take delivery.

Large items going by our normal courier are subject to the zones mentioned above for the Standard Delivery Service. If your delivery postcode is outside of mainland UK as stated by our courier, this service may be subject to longer deliver times and possible surcharges.
Please click here to check if the 48L Service is available for your postcode.

Pallet Orders

Items that need to be sent via our Pallet Courier are subject to different Zones within the UK, please click here to see a list of these Zones.

With this delivery service your order will be dispatched to our pallet courier, our courier will then contact you to arrange a convenient time to delivery your order. Your order will normally arrive 48-72 hours after it has been dispatched.

Unfortunately there are certain postcodes that require a surcharge in order to have pallet items delivered to them. Please see the list below for the postcodes affected.

Please note: Theses surcharges are per pallet, if you are unsure how many pallets your order includes please contact us for a delivery quote on 01980 611 116.

FREE Delivery

Many of our products are offered with FREE DELIVERY! Please note that free delivery is only applicable to products specified, and orders with multiple products and delivery charges will be charged the one delivery charge at the higher bracket.

Items on Free Delivery will still be subject to the above information regarding their delivery service.

Buy in Store Only Items

Some items may be shown as ‘Buy in Store Only’. This is usually due to the fragility, size or nature of the product. It may be that we are able to send these items using an alternative courier, please contact us for a quote.

International Delivery

We do not offer a delivery service to addresses outside the UK.

When we dispatch

Orders placed before 11am on a working day will be dispatched the same day. Orders are not dispatched on Saturdays, Sundays or English public holidays.

Alternative services

Although Parcelforce and Palletways are our preferred carriers, we may occasionally dispatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.

We require a signature

To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order. We will not be held responsible for the cost of re-delivery if you are unable to sign. Please contact us with an alternative delivery address immediately after you purchase the item if necessary.

It is the buyer’s responsibility to provide us with the correct address at the time of purchase as we process our orders promptly and changes cannot be made once the item has been processed.

If no-one is available to accept your order, a notice will be posted through your letterbox to explain how you can arrange redelivery or collection.

If we anticipate a delay

If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
If your order arrives on a pallet it is essential that you are satisfied that your goods are in good condition at the time you take delivery.
We cannot accept claims for damages once you have inspected and signed for your goods.

Parcel tracking

When your item is dispatched, you will receive an email notification. If the service on which we’ve sent your parcel is tracked then the email will contain a reference number which can be used on the courier’s website:

Parcelforce: Enter your reference number (usually 9 – 14 characters) on the Parcelforce Track & Trace page

Receive Text Alerts

If you provided us with your mobile number, our couriers will also alert you on the day of delivery so that you don’t forget.