Same Day Dispatch As Standard
Here at Porton Garden Aquatics & Pets we know the importance of a speedy delivery.
We aim to dispatch all in stock orders received before 11am, Monday – Friday, on the same day. Orders are not dispatched on Saturdays, Sundays or English public holidays.
This only applies to Mainland UK addresses and excludes *Special UK Areas, #UK extended areas.
At Porton Garden Aquatics & Pet most of our products, unless otherwise stated, fall into the following delivery price brackets:
Standard Delivery From
Large/Fragile Delivery From
Pallet Delivery From
Our delivery prices and speeds vary depending on the size and weight of the items that you purchase and your delivery address.
Orders that exceed the size/weight or volume limits set by our couriers for each service may incur delivery charge adjustment or changes to the delivery service used.
To get an accurate delivery price for your order, simply add the items you wish to purchase to your basket, proceed to the checkout and complete your delivery address.
We Require A Signature
To ensure you receive your order as quickly as possible, please make sure you give us a delivery address where someone will be available to accept it because many of our parcels require a signature upon delivery or simply will not fit through your letterbox. We will gladly deliver to a family member, neighbour or place of work if it is more convenient for you. In this case, please ensure you use the alternative address when placing your order. We will not be held responsible for the cost of re-delivery if you are unable to sign. Please contact us with an alternative delivery address immediately after you purchase the item if necessary.
It is the buyer’s responsibility to provide us with the correct address at the time of purchase as we process our orders promptly and changes cannot be made once the order has been processed.
When your item is dispatched, you will receive an email or text notification from our courier.
They will also send you a tracking number that you can use on their website to see where your order is.
Parcelforce: Enter your reference number (usually 9 – 14 characters) on the Parcelforce Track & Trace page.
Palletways: Enter your reference number (usually 11 digits) on the Palletways Track & Trace page.
Receive Text Alerts
If you provided us with your mobile number, our couriers will keep you updated with the status of your delivery you will also receive an alert you on the day of delivery so that you don’t forget.
Buy in Store Only Items
Some items may be shown as ‘Buy in Store Only’. This is usually due to the fragility, size or nature of the product. It may be that we are able to send these items using an alternative courier, please contact us for a quote.
Although Parcelforce and Palletways are our preferred carriers, we may occasionally dispatch your order using an alternative carrier with an estimated delivery time equivalent to or better than the service selected when the order is placed.
At this time we do not offer a delivery service to addresses outside the UK.
If we anticipate a delay
If for any reason there is an extended or unforeseen delay with your order, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full. In no event shall we be liable for any damages or penalty for any delay in delivery.
Problem with the delivery
Please contact us immediately if any of the parcels are missing or damaged, making sure you keep your delivery note and all packaging.
If your order arrives on a pallet it is essential that you are satisfied that your goods are in good condition at the time you take delivery.
We cannot accept claims for damages once you have inspected and signed for your goods.