Click & Collect Information
Our click & collect service allows you to order your product online and collect in store.
How does click & collect work?
At this time we are trying to process all click and collect orders as a priority, so if you order after 11am we will do our best to still get this ready for you on the same day.
Order online by 11am and we’ll aim to have your order ready to collect from our store after 3pm.
If you can’t collect straight away we’ll keep your order for up to 7 days from the designated date of collection. Any orders not collect within this time frame will be cancelled and a refund will be issued.
To place a click & collect order select the collection option before adding the items to your basket, process your payment and complete your transaction.
You will then receive 2 emails:
1. The first email will be to confirm we have received your order.
2. You will receive a second email once we have your item/s ready for collection.
We aim to have orders placed before 11am ready for collection after 3pm on the same day. (This does not include Bank Holidays or Public Holidays) And within our stores normal opening times. If we are unable to fulfil your order you will be notified at the soonest opportunity.
Please do not travel to collect your order until you have received your email confirming that your order is ready for collection. You will need to bring the Ready for Collection email and photo ID with you. You cannot collect your order until you have received this email. This email can be printed or presented on a mobile phone or tablet. We will hold your order for up to 7 days for you to collect from the designated collection day.
Before you travel to the store, please ensure you have the following with you:
1. Your ‘Ready For Collection’ email.
2. Your photo ID, this must match the details on your order.
Not all items are available for our click & collect service. Items that are available for click & collect will be displayed on the product page.
Changes To Service
We reserve the right to make changes the conditions of this service at any time.
Please see our FAQ’s or Terms & Conditions for more information.